Check out our list of the most frequently asked questions to find the answers you need about our products and services.

What is your return policy for physical products?

After receipt of the order during a period of 14 working days you have the right to cancel the purchase agreement by email and to return the order within the same period. The shipping costs and vat/import duties are for the customer. Any payments made (excluding shipping costs and vat/import duties) will be returned within 14 days after receipt of the products. There is no right to a refund if the product has been used and/or damaged or if the order has been opened and/or not returned in its original packaging. After 14 working days, the purchase agreement becomes a fact.

Do you offer refunds for digital products?

We do not offer return for digital products.

How do I download digital products?

Once you’ve made a purchase, we’ll send you an email containing a download link. Alternatively, you can also access your purchased products by logging into your personal account.

Can I use the digital products for commercial purposes?

No, digital items are for personal use only.

What file formats do your digital products come in?

They come in PNG and JPEG format.

How long does shipping take for physical products?

The duration of shipping typically varies based on the destination and generally falls within the range of 1 to 2 weeks after the order is processed.

Do you offer international shipping?

Yes, we offer international shipping.

What payment methods do you accept?

We accept bank card payments via Stripe, or PayPal payments.

How do I get in touch with customer support?

You can contact us anytime via email at [email protected], or by utilizing the website’s contact form.

What is the scale of your 3D resin miniature figures and terrains?

They fall between 28mm and 32mm. We wanna make sure that our minis are perfect for D&D and Warhammer, so we adjust the sizes manually.

What materials are used to create your physical battle maps?

The maps are made of thick laminated paper and possess the properties of being wet and dry erasable, spill-proof, double-sided, and durable.

What materials are used to create your physical battle maps?

To ensure both accuracy and durability, the 3D prints are created by using a combination of 80% Sirayatech Navy Grey resin and 20% Sirayatech Tenacious Black resin.

How do I assemble your 3D resin miniatures and terrains?

After processing the models, we remove most of the visible artifacts, leaving you with the task of simply using superglue or plastic glue to assemble them together.

What benefits do I receive by supporting you on Patreon?

You will be provided with all our forthcoming maps (5/month), including additional variations, along with high-quality 300dpi PDF versions that are ideal for printing purposes.

If you have any questions or concerns, please don’t hesitate to write to us using the contact us form on our website.